Privacy Policy

The Privacy and Safety Policy applies to the activities developed by Crazy Floats, Lda (PT 509191924) (www.improvewine.com)
The company Crazy Floats, Lda, owner of the online shop www.improvewine.com is registered in Portugal. The brand Improvewine belongs to Crazy Floats, Lda and is registered in INPI.
1.   Your personal data are important to us
2.   Obtain information about You
3.   Use of cookies
4.   Use and publicizing you personal data
5.   We don’t use "Spam"
6.   Modification and annulment of your data
7.   Special Offers and promotions
8.   Storage and safety of your personal data
9.   Keyword and Access codes (password)
10.   What to do when in doubt
11.   Future modifications

1.   Your personal data are important to us
Crazy Floats, Lda, recognizes the rights to your privacy and to control the use of your personal data. We recognize that the gathering of your information is an act of trust, and we take that into consideration. Your information will be used accordingly to paragraph 2, except if you instruct us otherwise. The safety policy of Crazy Floats, Lda, represents what best exists in the market and is according to the valid laws.

2.   Obtain information about You
Your personal data will never be gathered without your permission. The only information that we’ll gather is the one supplied by you, when accessing our site, namely the information that you see in the site and your IP address. If you contact us, we may save records of that. This will help us to be aware of your needs and of what most interests you in our site, to your benefit. Any other personal information gathering not mentioned in this paragraph, will only occur by means of your agreement.
We reserve our right to ask for more identification information, if necessary, and of suspending your order, in cases when this new request for identification is not supplied, considered insufficient or not sufficiently enlightening.

3.   Use of cookies
Cookies are information files that the www.improvewine.com website transfers to the hard drive of your computer, to gather information. Most browsers accept cookies. Our online shop uses cookies to help you use the shop services. Cookies do not identify users but identify the user’s browser. Cookies are also used to make estimations of the number of members and traffic in our website. If you do not wish to receive cookies, you might parameterize your browser to refuse cookies. This means that you will not take full advantage of all the services available in our online shop

4.   Use and publicizing you personal data
Your personal data are confidential. Our goal, when we gather your information, is that you might have an easier online experience and to best help you in what your preferences are concerned. Crazy Floats, Lda, will not use them without your agreement, except for those required, for legal reasons. Through your personal data, Crazy Floats, Lda, assures the sending of updated information regarding new services, products, promotions, every time you ask them. Crazy Floats, Lda gives you the option to choose continuity on the reception of this information. If you do not wish to receive them, the online shop will discontinue their sending. Please stand by for a minimum period of 28 days to process your request.

5.   We don’t use "Spam"
We may contact you through email or to any other address supplied by you to: send updated information about our online shop or to provide you with information about our products and services. We don’t use "Spam" without the customer’s agreement. If you intend to discontinue the sending of promotional information, you might do that by sending an e-mail with your request to: info@improvewine.com. You may have to wait a few days until the processing of your request.

6.   Modification and annulment of your data
If you wish to change your data, please contact us by e-mail: info@improvewine.com. Crazy Floats, Lda will make sure they are amended. If you wish to eliminate your data, please proceed in the same fashion. Crazy Floats, Lda reserves its right to maintain the required information for tax purposes.

7.   Special Offers and promotions
Occasionally, Crazy Floats, Lda will conduct promotions and contests that will interest you. Your participation always requires the previous registration in the online shop.

8.   Storage and safety of your personal data
Crazy Floats, Lda, will take all technical and legal measures to assure the confidentiality of your data, maintaining that information correct and updated. The information is stored in our server which is protected in a safe location. We demand full confidentiality of the personal data to all our workers at Crazy Floats, Lda.

9.   Keyword and Access codes (password)
To access our site www.improvewine.com, you might be asked to insert a keyword and an access code. The customer is responsible for the confidentiality of the keyword and an access code (password). Crazy Floats, Lda will not be responsible for the undue release or bad use of these codes by third parties. Crazy Floats, Lda is not responsible by losses or damages suffered by the customer as a result of the misuse of the keyword and access code (password).

10.   What to do when in doubt
If you have any doubts regarding our site, please contact us at the following address: info@improvewine.com. We’ll be happy to clarify all your questions.

11.   Future modifications
Our commitment to be leaders in the online commercialization of Portuguese wines from small producers means that we’ll continue introducing new products and services in our website. For this reason, from times to times, our policies will be reviewed and modified. Crazy Floats, Lda reserves its right to change its policies at any time and the customers will be notified by the publication of this information in the site www.improvewine.com . The policies are to be applied between us and the customer, independently of the changes having been notified or not.

Service Provider Declaration
We assure a quick, effective and transparent service. Our job consists in supplying good products, according to the criteria of Crazy Floats, Lda: Quality, Design and Innovation, with excellent prices.
We want your online shopping experience to be easy and convenient. That’s why we are confident that when you buy at www.improvewine.com   you’ll always be satisfied. Register in our site www.improvewine.com to receive all the news and special promotions that we have to offer you.
If you have an urgent order, please contact us at our e-mail, (info@improvewine.com); we’ll do our best to satisfy you. Your request will be considered as a priority and answered with the best celerity possible. If there are any problems or delays in the shipment of your order, you’ll be notified as soon as possible.
Crazy Floats encourages your feedback and we’ll answer promptly. Do not hesitate to contact us; we’ll be available to clarify any of your questions.